Karen brings over 8 years of invaluable experience from Airbnb, where she honed her skills as a customer service representative and quality assurance supervisor, specializing in guest escalations. Her exceptional communication abilities, combined with a deep understanding of service excellence, ensure an unparalleled guest experience. Karen also plays a crucial role in managing our social media presence and driving property marketing initiatives.

Nicki is the visionary force behind The allSTR Program, leveraging years of expertise in real estate, design, and business strategy. She specializes in creating streamlined systems and integrating beautiful, cozy designs into properties to maximize revenue while consistently delivering five-star guest experiences. With a passion for people and a strategic, big-picture mindset, Nicki empowers property owners to feel confident, supported, and completely hands-off.

Jao Ontuca enriches The allSTR Program with extensive experience in guest relations and administrative support, including years of direct involvement with Airbnb operations. Her profound understanding of platform dynamics, coupled with exceptional customer service skills, enables her to expertly manage guest and property owner needs. Jao ensures seamless operations, from responsive guest communication to efficient maintenance coordination, keeping every aspect running smoothly.